Privacy policy.

Privacy Policy

Last updated: June 2026

Sauna and Sea Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Sauna and Sea Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: saunaandsea@gmail.com

2. Information We Collect

We may collect and process the following personal information:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth

  • Emergency contact details

  • Booking information

  • Information submitted through contact forms

  • Information provided when subscribing to marketing communications

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Website usage information

  • Pages visited

  • Referring website addresses

This information may be collected through cookies and analytics technologies.

3. How We Use Your Information

We use your personal information to:

  • Process and manage bookings

  • Provide customer support

  • Respond to enquiries

  • Deliver services you have requested

  • Manage customer accounts through our booking platform

  • Send booking confirmations and service-related communications

  • Improve our website and services

  • Monitor website performance and visitor behaviour

  • Send marketing communications where you have consented to receive them

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

We process your information when necessary to fulfil a booking, provide services, or manage your customer relationship with us.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

  • Improving our services

  • Responding to customer enquiries

  • Preventing fraud and misuse

  • Maintaining website security

Consent

We rely on consent for:

  • Marketing emails and newsletters

  • Non-essential cookies and tracking technologies

You may withdraw your consent at any time.

Legal Obligations

We may process information where required by law.

5. Booking System

Bookings are managed through SimplyBook.

When you make a booking, your information may be collected and processed by SimplyBook in accordance with their own privacy practices.

Customers may create accounts within the SimplyBook platform to manage bookings.

We recommend reviewing SimplyBook's privacy information before creating an account or making a booking.

6. Payments

Payments are processed securely through SumUp.

We do not store or have access to your full payment card details.

Payment information is processed directly by SumUp in accordance with their privacy and security procedures.

7. Marketing Communications

If you choose to subscribe to marketing communications, we may send updates, offers, news and information relating to Sauna and Sea Ltd.

Marketing communications may be sent using Squarespace and/or SimplyBook.

You may unsubscribe at any time by:

8. Cookies and Analytics

We use cookies and similar technologies to improve website functionality and understand how visitors use our website.

We use:

  • Google Analytics

  • Google Search Console

  • Facebook/Meta Pixel (if implemented in the future)

Non-essential cookies will only be placed on your device after you have provided consent through our cookie banner.

You can change your cookie preferences at any time through the cookie settings available on our website.

9. Social Media

Our website may contain links to our social media pages, including Facebook and Instagram.

If you click these links, you will leave our website and be subject to the privacy policies of those platforms.

We are not responsible for the privacy practices of third-party websites.

10. International Transfers

Some of our service providers, including Squarespace, Google and SimplyBook, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Manage bookings and customer relationships

  • Meet legal, tax and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us at saunaandsea@gmail.com.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and the revised version will take effect immediately upon publication.